Why did my Autobuy or Autocop purchase fail?
Troubleshoot failed, cancelled, pending or unconfirmed Autobuy and Autocop attempts, including account, payment, delivery and folder checks.
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This guide helps you diagnose an Autobuy or Autocop attempt that did not complete. A purchase is only successful when Souk shows a completed order; starting an attempt or opening payment verification does not guarantee the item.
Start with the purchase attempt
- Open Transactions.
- Select Attempts to find failed, cancelled or pending attempts.
- Open the attempt to see the account used, the latest status and any action required.
- If an order was created, check the Orders tab for its current Vinted status.
One item can have several Multicop attempts but only one successful order.
Account checks
- Session: the Vinted account must still be connected. Relink it if Souk reports a missing or expired session.
- Availability: a paused, blocked, banned or otherwise unavailable account is not selected automatically.
- Payment and address: make sure the account has a valid saved payment method and shipping address.
- Delivery contact: add a valid phone number in international format if Souk requests one.
- Country compatibility: the purchasing account must be able to buy from the item’s Vinted market.
Autocop and folder checks
- The filter must be enabled, match the item and have Autocop configured.
- Check the applicable global or folder purchase settings. A folder with an assigned account group uses that group and its own settings.
- If the assigned group has no usable account, Souk skips that purchase instead of silently selecting an account outside the group.
- With Multicop enabled, the number of attempts can be lower than your target when too few eligible accounts are available.
See Purchase settings: Autocop, Multicop, account switcher and folder groups for account-selection rules.
Item and payment checks
- Already sold or reserved: another buyer may have completed checkout first, or the seller may have reserved the item for someone else.
- Price changed: the current item price may no longer meet your filter or purchase limit.
- 3D Secure: complete the bank verification from the attempt while it is still available. The expiry time depends on the bank.
- Vinted restriction: follow the account status shown by Souk. If a temporary pause is recommended, avoid repeatedly retrying with the same account.
- Delivery unavailable: the seller and account may have no compatible delivery method or pickup point.
If the status is uncertain
Check the order directly on Vinted before attempting the same purchase again. Souk can show an attempt as unconfirmed when Vinted has not returned a final result.
If the problem continues, contact support with the item link, approximate attempt time, purchase mode and Vinted account used. Never send your password, payment-card number or Vinted session token in chat.