Understand orders and purchase attempts
Use the Transactions page to follow orders, diagnose attempts, complete 3D Secure and find tracking information.
On this page
The Transactions page separates successful orders from purchase attempts. Use it to check what Souk tried, what completed and whether you need to take action.
Orders and attempts
- Orders: purchases for which Souk received an order from Vinted.
- Attempts: every Autobuy or Autocop checkout attempt, including failed, cancelled, pending and successful attempts.
With Multicop, the same item can have several attempts across different accounts. This does not mean several orders were completed.
Find a transaction
Use search and filters to narrow the page by account, purchase mode, carrier, pickup point, date or order status. You can also sort by purchase date or latest update.
Open a transaction to view the item, account, price, delivery information and related attempts.
Order statuses
Souk can display Vinted order states such as:
- Pending or bought: the order exists and is waiting for its next Vinted step.
- Shipped or label sent: shipment processing has started.
- Ready for pickup: the parcel is available at the pickup point.
- Delivered: Vinted reports the parcel as delivered.
- Returning or refunded: a return or refund workflow is active or completed.
- Cancelled, expired or dispute: the order did not continue normally or requires review.
Use Refresh from Vinted when available to request the latest status. If Souk is showing a cached status, Vinted remains the source of truth.
3D Secure and pending payment
If the attempt shows Action required, open it and complete the bank verification before it expires. The validity period depends on the bank and can be shorter than the maximum shown by Souk.
After verification, allow the status to refresh before retrying the same item.
Tracking and pickup
When Vinted provides tracking, use Track from the order. Pickup orders can also show the selected point and a map link.
Tracking availability and timing come from Vinted and the carrier.
Unconfirmed or failed attempts
An attempt can be unconfirmed when Vinted has not returned a final outcome. Check Vinted directly before retrying to avoid an accidental duplicate purchase.
For account, delivery, folder and payment checks, see Why did my Autobuy or Autocop purchase fail?